UNPROFESSIONAL SERVICE

MY SECURITY SYSTEM WAS STRUCK BY LIGHTNING ON THE 27TH OF JANUARY 2015 AND NOW 10 DAYS LATER ABSA IS STILL TRYING TO GET QUOTES FOR THE REPAIRS. INITIALLY ABSA GETS 2 BUILDING COMPANIES TO WASTE MY TIME DUE TO THE FACT THAT THEY ONLY DO BUILDING/CONSTRUCTION WORK (APPARANTLY ABSA DO NOT KNOW THIS) THEN ABSA FOLLOWS IT UP WITH A REPAIR GUY THAT HAS BEEN TRANSFERRED FROM THE BUILDING INDUSTRY TO ELECTRONICS. ABSA HAS ASKED ME TO GET A QUOTATION FROM ANOTHER REPAIR COMPANY OF WHICH I DID AND FAXED THROUGH. NOW ABSA SAYS: WE HAVE TO WAIT FOR A QUOTE FROM THEIR REPAIR GUY THAT INITIALLY CAME THROUGH. I HAVE MADE NUMEROUS CALLS AND SENT NUMEROUS EMAILS TO ABSA EXPRESSING MY DISSATISFACTION AND ALSO HIGHLIGHTING THE INCONVENIENCE AND RISK THAT MY FAMILY AND I ARE HAVING TO ENDURE DUE TO THE UNPROFESSIONAL SERVICE ABSA DISHES OUT. I HAVE ENTRUSTED ABSA IDIRECT TO MANAGE MY RISK AND THIS IS THE TYPE OF BEHAVIOUR WE GET IN RETURN. ABSA IDIRECT HANDLING OF CLAIMS LEAVES A LOT TO BE DESIRED. TOTALLY UNHAPPY CLIENT