Unprofessional private client staff and team leads

Last week I called private clients suite and I asked to speak to the manager I was told Themba Nkosi will call me back as he was heading to a meeting. Another ******* unprofessionalism from a whole private clients department. To this day I haven’t a received any call from any team lead/manager. ABSA should not have a private client department, totally useless and disrespectful