Unprofessional Private Banker

We've been banking at Absa for over 40 years. As of late, we've been appointed a private banker by the name of Sivagamee Moodley.

We've recently made an appointment to meet with Ms. Moodley at 14h00 at Secunda branch. Ms. Moodley was about half an hour late for our appointment. On top of that, she was very irritated, impatient and rushed the meeting. She also acted very condescending towards us during the meeting.

On top of that, she put us on the wrong package about two months ago, resulting in very high banking fees, meaning we lost money. Also, she did not prescribe us any of the beneficial packages available at Absa. We only became aware of Absa rewards during our latest meeting. That is something I will expect from a private banker.

We expect better from a bank we've been a loyal customer to for over 40 years.