Unprofessional customer service staff

I would like to take a moment to share my recent experience with your card division, particularly with one of your agents, Obonye Oagile Mojela.

Unfortunately, I found the interaction to be quite disappointing. From the outset, the representative displayed a tone that felt dismissive and unprofessional. It was apparent that he was frustrated by the call, which left me feeling undervalued as a customer. While he did attempt to assist me as the conversation progressed, his initial demeanor significantly affected my overall experience.

I understand that everyone can have an off day, but I believe it is essential for customer service representatives to maintain a high standard of professionalism and courtesy. I sincerely hope that my feedback can contribute to any necessary training or improvements within your team and to this specific agent.