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Pastor M

1 reviews | Active since Aug 2012

25 Jul 2017, 13:30

unprofessional conduct of bank tellers

<p>Last week Friday (21/07/17), I went to ABSA bank in Springs CBD to deposit money with my mother, we were standing on teller where we were assisted by a teller named Nonhlanhla, as i was stnding next to my mother the teller next door to Nonhlanhla kept on looking at me after that she sent a note to Nonhlanhla where she asked her why are your clients looking at me, I was able to see the note and asked Nonhlanhla to thell her (Jabu Nyembe) that I was not looking at her, I was so upset, I went to report the incident to the manager (Ms Gelda) who promised to call me afetr she has resolved the matter , but to this day I have not received any call from ABSA.</p> <p> </p> <p>I found this experience with the tellers to be very unprofessional and rude.</p> <p>I left my contact details with the manager.: Mrs Phumzile Mthembi ( ********** 434)</p>

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Replies (2)
Absa
Absa's reply25 Jul 2017, 14:31
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply26 Jul 2017, 09:59
Official

Thank you