Unprofessional conduct from ABSA

Received a call from ABSA Personal loans and transactional accounts *** at 14:18. When I answered the girl asked me how I was without first identifying who she was from where she was calling and what the call was in connection was. I said I first would like to know with whom I was speaking when she slammed the phone down in my ear. So that the level of service, recruitment and training from ABSA