Unprofessional Banker

I am highly dissatisfied with my personal banker named Donald Segoneco of the Waterfront branch. He has been giving me the run around since 02 August 2022 to date. Today he gives me a call with no remorse for his lack of customer service and with a chip on his shoulder, he even went as far as to laugh at me! Earlier today he sent me an email only then informing me that his system was off. Secondly he stated that he informed me that I could have gone to any branch to activate my account which he did not as I would have done so last week already! I sent him the below email: Good day Donald To say I am highly disappointed in your customer service is putting it lightly! Firstly, I have been asking for assistance with this regard since 02 August 2022, and till now nothing has materialized in your part. Secondly, I am always the one who has to follow up with you, which I feel should be the other way around. The decent thing for you to have done yesterday was to immediately inform me of your issues! Instead you kept quiet up until now. I do not think you fully understand the dire straits we are facing at the moment nor do you take my concerns seriously! Should this problem not be resolved by 08:00 tomorrow morning, then I will be forced to report your lack of assistance to the relevant parties and take the matter further! Needless to say I will be requesting that I be allocated a new personal banker, his actions are despicable!!!