Unprofessional Bank Statements

Item: Absa
Rating: 1
Author: Tyrone G

I received my Home Loan Statement from ABSA on the 27th of May but what I cannot believe is that the Statement is in a MS WORD format, no logo of the Bank and looks completely unprofessional. It's like someone did a copy and paste job. Absolutely unbelievable.....I would have thought that with all the ****S and Digital *****, ABSA would have paid great attention to Security.

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Replies (1)

Absa's replyOfficial

01 Jun 2020, 15:44

Dear Tyrone

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.

Please email me the very same statement directly to my personal email address underneath so that we can investigate further.

Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd

Absa's reply01 Jun 2020, 15:44

Official