unprofessional assistance

We logged a third party claim with Absa Insurance 2 weeks ago. I was asked to submit all the necessary documentation and was told that it will take about 14 days to process. To date we have not received any phone calls or feedback. Called them again today only to be told that she did receive the documents but did not do anything as her computer was not working. I was also told that I should be prepared to drive my car for the next three months with the damages as that is the normal turn around time to process a claim. This is unacceptable and the staff that assist you on the fone do not care.