Unprofessional and Unhelpful

I incorrectly transferred funds from my one account with Absa to my loan Account with Absa. This means that because it went to a loan account the funds are not available, and it is irreversible in a customer capacity. <br> However you would think that this is a pretty simple problem to solve as both accounts are with ABSA. Not a third party. Well this is simply not the case. Having gone into the bank on Sunday 5 July 2015, i was told that it could not be reversed there, and that they would have to get hold of the internet department on Monday 6 July. I was satisfied with this. Monday after 4 phone calls to the branch - having received no feedback, i was told by the Gent handling my query that he has not had the time to deal with my query as he was busy. I then asked him to deal with it ASAP and copy me in on the email. I am still waiting for the email. Long story short - ABSA this is my money - NOT yours. Please sort this out as urgently as you would want your own matters attended to.