Unprofessional and unacceptable service

On 8/02/2016 I app**** for the Virgin money credit card. Each time I follow up with new application department different turnaround times was given by staff in the same department. One staff member state turn around time is 3 weeks and that's an insult to my intelligence My query was escalate twice by staff. When request assistance by Manager my information was sent to Mr Kekane and I was promised he will call back and never did.After I insist to speak to him the complain was escalated and was told escalation turnaround time 24-72 hours. Application was approved 15/02/2016 and accepted by me. I was informed within 5-7 working days the couriers will deliver my card.Today is day 7 and as per system no card is even issued yet.I am going on holiday Saturday and need the card. Spoke to Mr Kekane this morning and was promised he will contact me back within 1hour. No call back received. Mr Kekane does not take my complain seriously and his staff are very unprofessional and has very bad attitudes. I have never experienced such unacceptable service from a supervisor and his team. I expect the service I was promised 15/02/2016 when the application was approved.