Unprofessional and pathetic service from Absa Home Loans

Good day

i previously submitted the below complaint and its a new month and we are back with the same issues. I cannot keep contacting ABSA for inconveniencing my finances with double debits.

I have spent over 30min trying to get someone to assist me - the IVR options either disconnect the line - the only option that is working is 3 - Collections and they cannot assist with a refund.

I have the following questions: 1. How is it that such a big entity like Absa has a debit order system that is not only erratic but from my experience unreliable. please refer to my case number provided last month - this month both accounts were double debited despite the account being up to date (C***8)