Unprofessional and irresponsible consultant: Shravan Deonarain

On 13 April 2018, I called ABSA Business Banking on ***to make an appointment to open a Business Account. The call centre consultant on the phone informed me that the first available slot is on Monday, 30 April 2018 @09:00 by Menlyn Maine. The Business account consultant to assist will be Shravan Deonarain.

On the day of the appointment, we arrived at ABSA Menlyn Maine and was informed that our appointment does not exist and Shravan Deonarain is on holiday.

This is totally unprofessional and irresponsible behaviour of Shravan Deonarain and ABSA Business banking. The first issue is the call centre, how can you give a reference number that does not exist? Second, why do you allow a consultant to book leave when there is an appointment with a client?

ABSA needs to do a prompt internal investigation by going through the call log on 13 April 2018 to identify the cause such confusion in the team. This is clearly not an acceptable behaviour.