Unprofessional and disappointing service

I opened an online trading account on behalf of my underage son last year. Now I wish I had used another bank instead.<br> <br> On 5 May 2015 I did funds transfer from the trading account to my son's savings account, but it's now one week later and this has not been processed. On Monday 11 May 2015 I called absa's call centre twice to enquire why the funds haven't been transferred and twice the consultants said they are offline and will call me back as soon as they go online again but they did not.<br> <br> Now I have to call the call centre for the third time!! I only hope third time is a charm for me!(sigh)<br>