Unprofessional Absa staff

On the 17/04/2019 I went in to ABSA bank Springs CBD to get a credit card limit increase. there I met with a consultant by the name of Phiudile Konzapi after taking my payslips and running credit checks he told me I had pre approved for an amount of seventy thousand rand. I told him I do not want that much I only wanted to increase the amount with ten thousand rand. Knowing that I had a limit on the credit card for R 9000 this amount had to be increased to twenty thousand rand in order for ten thousand to be available to me, Phiudile then told me all is well and said I must sign on his desk pad so I did, he then proceeded to go talk to another consultant by the name of Buhle they where making jokes and laughing for a whole half an hour be fore he returned to me. Phiudile then gave me a brake down paper that stated my available credit and that I needed to sign, upon annalising the paper I noticed he had only increased my limit with R650 I said to him why is my available amount only R650 this is not what I had asked for. He then proceeded to tell me that I had only asked him to increase it with R650 I told him this is not true as I have two witnesses with me that day that heard me ask for a twenty thousand rand increase. Why would I get in my car drive to Absa with my bank statements from Capitec, get 3 months payslips all just for a ridiculous increase of R650. I have more than this in my saving why would any sane person want to do this on a credit card!!!!! I then told Phiudile that I want this fixed he then rudely told me he cannot fix it as my offer had fallen away! he can only send the issue to back office to the credit card department he then told me it would take 48 hours to resolve it is now currently six days later with no feedback. After this incident I phoned the credit card dept and explained this whole thing to them. They had apparently logged a complaint the lady said she would email me the ref number.... im still waiting for it , I then sent an email to complaints department explaining this to them they sent me a letter head back with a ref number and promised to look into it . I phoned on the 18 to find out if any progress had been made only to be told no one has even looked at it yet, the lady told me her manager would phone me that day at 12 to give me feed back on how far it is progressing and guess what I am still waiting for that phone call! I got told by staff of Absa there is a possibility that I might have to wait six months before trying again. I find this frustating that Absa refuses to fix the mess that there *********** Consultants have made it has cost me credit and has left me turning to other financial institutions I want ABSA to explain to me why I should suffer under something that they have messed up? I will not just except that this *********** person employed by ABSA has messed my credit opportunity up that I have been working and paying for last ten years. The whole up stairs staff is rude, when we went in we got no reception to help us , the lady by the name Anje was so rude to a couple of customers. The consultants all screamed at each other from desk to desk, as I say laughing and joking by ABSA employees is the reason my credit opportunity is ruined . ABSA is always phoning to sell deals but when you go in for those deals this is the treatment you get they mess everything up. I want ABSA to FIX my credit on my credit card to the initial twenty thousand rand not R650 and I will never ever go to ABSA or recommend anyone to go to ABSA for any kind of credit products. Clients are a joke to them its been a week not even one managers feedback. this is why I have resulted to hello peter. They simply do not care about clients. PERIOD !