JS
Jacques S
1 reviews | Active since Mar 2009
20 May 2021, 15:19
Unprofessional ABSA
ABSA Home Loans approved final granted a Home Loan for myself and my Wife. We even moved into the property before registration and paying occupational rent. We went to sign all the transfer and bond registration documents at the lawyers. Suddenly we were informed by the lawyers that the bond has been revoked and cancelled without providing us with a formal reason why. All the time and effort wasted by us and the lawyers just so ABSA can play with us. What a disgrace effecting peoples lives like that and not even providing them with a formal reason. Even the Lawyers can't provide me with a formal reason for cancellation of the bond by ABSA. Only name I have is Marina Meiring.
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Absa's replyOfficial
21 May 2021, 11:33 Dear Jacques Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply21 May 2021, 11:33
Official
Dear Jacques Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care