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Annetjie W
1 reviews | Active since Jan 2016
10 Dec 2018, 12:45
Unprofessional ABSA
I was insured by ABSA they put in a new GAP geyser in August 2013. The geyser is faulty now. GAP is prepared to help me if I send the following photos: installation, pressure control valve and serial tag. ABSA does not have any of these. Why not was the work not done properly? I need ABSA to step in and replace the geyser as there is no proof they did the work correctly. I know the GAP geyser is guaranteed for 5 years but why only 3 months out of warranty/guarantee the geyser is leaking again. Poor workmenship ?
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Replies (6)
Absa's replyOfficial
10 Dec 2018, 16:22 Hi Annetjie, I am Nthabiseng and I will be facilitating your case. Please use the following reference number ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply10 Dec 2018, 16:22
Official
Hi Annetjie, I am Nthabiseng and I will be facilitating your case. Please use the following reference number ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
AW
Annetjie W's updateReviewer Update
13 Dec 2018, 09:02Good Morning ABSA is not taking this complain serious. It is 3 days later how must I bath? The geyser was done by ABSA insurance. Now the problem is GAP Geysers is prepared to help me replacing the geyser but they need the following photos: installation, pressure control valve and serial tag. How can we be sure putting in the geyser was done properly, in 2017 ABSA did do some repairs on the geyser again. If ABSA can not provide photos to ensure job was done correctly they must repair the geyser on their cost. Because only 3 months out of guarentee/warrentee . This does not sound correct. Can ABSA please do the right thing admit they were wrong in not making sure the geyser was done up to standard and replace this geyser of them
AW
Annetjie W's update13 Dec 2018, 09:02
Reviewer Update
Good Morning ABSA is not taking this complain serious. It is 3 days later how must I bath? The geyser was done by ABSA insurance. Now the problem is GAP Geysers is prepared to help me replacing the geyser but they need the following photos: installation, pressure control valve and serial tag. How can we be sure putting in the geyser was done properly, in 2017 ABSA did do some repairs on the geyser again. If ABSA can not provide photos to ensure job was done correctly they must repair the geyser on their cost. Because only 3 months out of guarentee/warrentee . This does not sound correct. Can ABSA please do the right thing admit they were wrong in not making sure the geyser was done up to standard and replace this geyser of them
AW
Annetjie W's updateReviewer Update
14 Dec 2018, 09:23Morning I am trying to phone Nthabiseng but the phone is just ringing !!!! So no ABSA is just ignoring me and I have to buy the geyser is ABSA going to refund me
AW
Annetjie W's update14 Dec 2018, 09:23
Reviewer Update
Morning I am trying to phone Nthabiseng but the phone is just ringing !!!! So no ABSA is just ignoring me and I have to buy the geyser is ABSA going to refund me
AW
Annetjie W's updateReviewer Update
14 Dec 2018, 09:27This is really poor service and someone must take responsibility from ABSA
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Annetjie W's update14 Dec 2018, 09:27
Reviewer Update
This is really poor service and someone must take responsibility from ABSA
AW
Annetjie W's updateReviewer Update
14 Dec 2018, 10:26Ok now listen to this ... I got hold of Nthabiseng and she is informing me she could not get hold of me yesterday ------o no! and then she informed me ABSA insurance can not find any claim for the geyser. I made 1 phone call and gave her the claim numbers and date of repair. How can I get it in 5 minutes but they can not get it in 5 days????
Someone must be discipline for not doing their job correctly, just like not proving my geyser was put in correctly
AW
Annetjie W's update14 Dec 2018, 10:26
Reviewer Update
Ok now listen to this ... I got hold of Nthabiseng and she is informing me she could not get hold of me yesterday ------o no! and then she informed me ABSA insurance can not find any claim for the geyser. I made 1 phone call and gave her the claim numbers and date of repair. How can I get it in 5 minutes but they can not get it in 5 days????
Someone must be discipline for not doing their job correctly, just like not proving my geyser was put in correctly
AW
Annetjie W's updateReviewer Update
19 Dec 2018, 13:50No responds from ABSA they are now totally ignoring me. I purchase the Geyser can I send the invoice please
AW
Annetjie W's update19 Dec 2018, 13:50
Reviewer Update
No responds from ABSA they are now totally ignoring me. I purchase the Geyser can I send the invoice please