Unprofessional

My car was involved in an accident on the 4th June, on the 15th the assessor told me that the car is write off , till to date I have been trying to call the, since . When i call their call Centre , the consultant are either dropping the call or they answer and put you on hold or put you back on the que.

I want to buy a new car and the bank does not want to look at my application due to this other car . Kaylin Peter , atleast reply to my email please

Please help