MN
MARIA N
1 reviews | Active since Feb 2013
02 Dec 2019, 15:38
UNPROFESSIONAL
I called internt bankig in August and they said to me I can reverse the transcation i made and they said i need to send them proof of payment which I did a and I have to open a police case which I did and they said i have to to send them the communication where i transered the money which i did AND THEY SEND ME COMMUNICATION THAT THEY ARE GOING TO PAY UP UNTIL NOW
THEY NEED TO REFUND ALL MY MONEY
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Absa's replyOfficial
03 Dec 2019, 15:29Dear Maria
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply03 Dec 2019, 15:29
Official
Dear Maria
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management