NH
Nakita H
1 reviews | Active since Apr 2017
28 Apr 2017, 11:12
UNPROFESSIONAL
<p>We are in April, February I called to have my cc limit decreased and they said it would be done.</p> <p> </p> <p>Only to realise today that the deacrease was never done and when i called and asked why it had not been done, the consultant gave a small giggle and said he doesn't know - it must have slipped the mind of the person who confimred it would be done.</p> <p> </p> <p>He said that i should call again when I would I like it decreased and the answer is the next time i call it will be to close my accounts - as this was handled very pathetic and unprofessional. Not impressed at all!!</p>
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Absa's replyOfficial
28 Apr 2017, 12:49Dear Customer
Thank you for bringing this matter to our attention.
Please accept my sincere apology for any inconvenience we may have caused you.
Kindly provide me with an account number or ID number to enable me to log a formal complaint for you, kindly forward the required information via private message.
Regards
Claudette
Best regards,
Absa's reply28 Apr 2017, 12:49
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please accept my sincere apology for any inconvenience we may have caused you.
Kindly provide me with an account number or ID number to enable me to log a formal complaint for you, kindly forward the required information via private message.
Regards
Claudette
Best regards,