Unprofesional

I get called in April to inform me I "missed" a payment in January. 3 months they did not phone or email me. But now all of a sudden I appearantly missed an installment now getting threatened with interest on overdue amounts. So sick of incompetance. I also see in the reviews section that they do not even try to respond or resolve problems with clients who left bad reviews. This banks seems to be a big problem. Will most certainly be making work of moving my finance to another bank