1 reviews | Active since Nov 2018
Unprocessed Transactions on Credit Card not being reversed
On the 25th of November 2 transactions for online shopping on my Credit Card didn't go though on the suppliers side, since then I have been struggling with Absa just to reverse the money back on my Credit Card. If I phone their Credit card helpline I am told I must send an email to ***. The kind lady Phindile at the helpline sent an email to authorisations on Monday, the 6th of December, and copied me in - received no feedback. I resend the same email on Wednesday the 8th of December and got a reference number C-***8, with a message that a consultant will contact me soon. Still nothing and the money has not been reversed. They are definitely not committed to exceptional service, even if you have been a customer for 26 years.
We are pleased that your matter was sorted and It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
We are pleased that your matter was sorted and It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd