Unpleasant experience

I got a phone call from ABSA to upgrade my cheque account. From Gold to Premium. I agreed to the upgrade and was asked to go to my branch of choice to collect my new card. I requested that i want to make use of Die Boord branch in stellenbosch. They said to go there in 5 working days. I asked the consultant if i could upgrade my credit card too as its an old silver card and it should be same status as my cheque account i also explained the chip is broken. She explained i can request the upgrade at the branch. Today 7 working days later i get to the branch. Yvonne "helps" me in my experience if i get to the front of que and she helps i always walk out there stressed and annoyed. She first tells me annoyed everyone comes there saying ABSA phoned them, after that she "looks" for my new cheque card and then realizes she must issue me a generic card. Out of a plastic box. Then i ask her about my upgrade credit card explaining also i need a new card same status as cheque and again i mention old card chip is broken. she phones card department and orders the same status credit card i have. No upgrade just same card. She really doesnt listen she is so focused on her own personal stories i am very unhappy yet again with the service. I asked her to update my details with a city of cape town account and tv license but this was at first also too much to ask. I said id like to speak to manager she said he is busy i told her i will wait. I sat down and waited 2 minutes when she called me again like i am a cat "kssk kssk" from across the room infront of everyone in bank i asked her am i a cat now? She said no she will update my details i asked for then when she was done i just left the bank I left there feeling like i want to scream my face off. I got my cheque upgrade but now my credit card is still not sorted. I HATE going to Die Boord but its closest. The service is incredibly unprofessional and it feels like they doing me a huge favour. I must wait for my new credit card go fetch it and then try again but this time at a different branch. To get it upgraded. ABSA Die Boord horrible service