Unnecessary long queues

Absa Despatch is having two new employees at Enquiry’s that does not have the necessary experience to let the queue flow. No manager supervising them. One of them got up and left for about 10 -15 minutes. One customer renewed about 5 bank cards while people are waiting for a simple bank statement. Why can’t someone be allocated to the quick jobs? Absa must look at employing more people. How can someone wait more than a hour for a statement. Common Absa your banking cost is one of the most expensive but we still get service like this. And by the way while I am typing this the same lady is still busy with her bank cards!! Very frustrated!!!!!!