Unneccessary poor communication

I was advised by one of your advisors that since my finance policy is cancelled and the January premiums already went through I need to send my bank statement to witness the premiums went through so that I will get what is due to me,

NOTE: I was called to be informed of that and now when I am following up on that I am told that nothing is due to me as the premiums went through before the settlement was made. the expectations were already unnecessary created. This causes unnecessary uncer*****y and bad feeling.