Unneccesary delays

They have done it again! I don't know how they do it that departments don't speak to each other and our affairs just fall between the cracks. I mean one would think they all attend the same training on how to handle basic documents. Why don't the agents just give you full information at once! Then you just complete your transaction and business there and then? I am very annoyed at this back and forth they are proposing especially for the inconvenience and time lapse. We don't have time these days, why would anyone want to drag processes by misinforming client. It just doesn't make sense.