Unlimited airtime needed for Absa customer service

I had to phone Absa twice, wasting R25 worth of airtime, the call center agents never got to my query, they just took their sweet time asking me multiple security questions and or asking my to log on to my online account while on the phone. They are well aware that it takes a lot of airtime to phone Absa bank customer care yet they handed my phone call as if we had all day. Like I said my problem was never solved on both telephone calls. I'm very frustrated and dissatisfied with the service.