MN
Mthobisi N
1 reviews | Active since Feb 2015
01 Dec 2020, 13:33
Unless bank
I reported an incident where my card was used in Midrand while I was in Durban, I was told to email dispute and the reply I got is that my case will be sorted by the 25th November Today is 01 December. My money gone and the bank is doing nothing I've set emails no reply. They don't care about customers as long as the get money from charges
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Absa's replyOfficial
01 Dec 2020, 15:19Dear Mthobisi
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management:
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management:
Best regards,
Absa's reply01 Dec 2020, 15:19
Official
Dear Mthobisi
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management:
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management:
Best regards,