******** Practice and Poor service

<p>I entered into a contract with the impression that first loan payment <br /> was due as per discussion 02/2015 however this was not the case as I <br /> received a call from debt collection department from ABSA indication a <br /> returned debit. As you would imagine this came as a shock however I <br /> was willing to make the payment due with the short notice provided as <br /> the attached statement will clearly show.<br /> <br /> <br /> The conduct in relation to the collection of the debt/areas <br /> against my account was unsatisfactory. I refer to below listed <br /> examples:<br /> <br /> Example 1:<br /> A representative of your business (Johan Swanepoel - Legal<br /> Department) had been ringing my phone very frequently even though <br /> payment arrangements were in place threatening seizing of possession <br /> (including the car to pay the debt). I then since found out that there <br /> was no court judgement against that would enable the Sherif to seize <br /> the possession or the vehicle.<br /> <br /> Example 2:<br /> A representative of your business (Martinus - Last Name<br /> Unknown) physically attached me and my lady companion while forcibly <br /> trying to retrieve my vehicle under fall pretence alleging that he was <br /> instructed by ABSA to repossess the car without producing any paper <br /> work. After this representatives poor conduct causing a spectacle, <br /> humiliation and embarrassment in a public place (Makro Gezina - on<br /> 10/12/2016) further followed by significant damage to the front left <br /> passenger door as he kicked the vehicle in his rage.<br /> <br /> Example 3:<br /> A representative of your business (Johan Swanepoel) rang my work place <br /> (OUTsurance) and was unable to get hold me at the time and spoke to a <br /> co-worker about my debt. The representative also asked my co-worker <br /> for personal details about myself including my phone number. I was <br /> terribly embarrassed and believe that his conduct caused significant <br /> harm to my professional reputation.<br /> </p> <p>I am concerned that consumers are being misled about the terms of <br /> their contract and the rights they can excise.<br /> Further to the above examples, I ask that you investigate the attached <br /> email correspondence between myself and vehicle dealership from which <br /> the car was financed. The circumstances leading to the assess retake <br /> have been rather debatable</p> <p> </p> <p>Please urgently assist with the below mail,</p> <p> </p> <p>I have been getting thrown from pillar to post since the inception of my vehicle account.</p> <p> </p> <p>This I by far the worst service I have ever experienced in my life, pathetic really. How hard is</p> <p>It to gather facts and provide a solution rather than aggressively thrust ************ business tactics towards</p> <p>consumers. Purposefully drive consumers to financial ruin in in the hopes to meet bottom lines and departmental targets!</p> <p> </p> <p>Such terrible service can only be expected from subworld countries, it’s totally pathetic to say the least. I mean I have been promised endless investigations and feedback with none to speak off yet I am being ********ly prosecuted for your errors and lack of service. </p> <p> </p> <p>May I please receive a responds addressing my concerns.</p> <p> </p>