******** debit order

On 01/02/2015 Absa ******** debit my account with almost R11000,after hours on the phone and 5 days later they rectify my account.I had to move money around to ensure that my debit accounts are in place.Up to know and an official complaint later ,no excuse or sorry sir nothing.What i want to know who is paying for the damages and exstra cost.Are absa going the same way as telkom and the munisipalities or what.