******** debit by BushyHeath

I conducted a transaction seemingly in the 12/01/15 for R 88. The company debited my account accordingly . I subsequently was debited twice for an amount of R22 and R 1065.cleRly the last two transactions were unauthorized. In addition, I had insufficient credit in my account to cover the R1065 and yet the transaction was allowed and I am now in arrears, I was informed by Hannes a call centre rep that it was a business decision by the bank to allow a 10% overcharge. My question is who made the business decision and who will pay back the money as I have always stuck to my limits. This is disgusting. Worse still is the treatment I received from Hannes who argued with me and then could not find a supervisor with whom I could talk.<br> <br> Please help<br> <br> Lorraine