******** debit

I have experienced something for the second time with absa. My first review was about a debit off my account without my consent. I am in arreas with my credit card and made an arrangement to pay back an amount every month and was paid5 days before the time, they further went and put a journal debit on my account for a further 2k. They are aware that I have not been employed for a few months with very little income and still chose to put me into a further predicament. I am trying to take this further and resolve it. I even tried contacting them with no luck of actually speaking to a consultant, because of the long wait to get the call answered besides an automated voice assistant.