NM
Nomsa M
1 reviews | Active since Jun 2024
24 Sept 2025, 17:44
Unknown debit by bank
I have been a loyal client of Absa bank from the age 14 today I am 27 .what disgust me is recently on my account for the past 3 months there has been an unknown debit of R435 happening.i have never authorised .it just happened .I feel Absa is taking advantage of sickly clients .I am unemployed, currently not well even unable to walk money is maintainable from a parent and it is taken by Absa has allowed an unknown source to deduct who authorized .not sure.consodering the economy state and the fact that I have Absa deducting from know where it really disappoints me
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Replies (2)
Absa's replyOfficial
25 Sept 2025, 10:52Dear Nomsa, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***5. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply25 Sept 2025, 10:52
Official
Dear Nomsa, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***5. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
29 Sept 2025, 18:11Dear Nomusa, We refer to the below and note that we have not received a reply from you. We understand that you may be occupied and would appreciate it if you could provide us with additional information at your earliest convenience so that we can assist you more effectively. Specifically, we need the account number that was debited and the exact date when the amount of R535 was deducted. Your prompt response would be greatly appreciated, as it will help us resolve this matter swiftly. Our office will proceed to close the case if we do not hear from you by 30/09/2025 at 16:30. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused.
Best regards,
Absa's reply29 Sept 2025, 18:11
Official
Dear Nomusa, We refer to the below and note that we have not received a reply from you. We understand that you may be occupied and would appreciate it if you could provide us with additional information at your earliest convenience so that we can assist you more effectively. Specifically, we need the account number that was debited and the exact date when the amount of R535 was deducted. Your prompt response would be greatly appreciated, as it will help us resolve this matter swiftly. Our office will proceed to close the case if we do not hear from you by 30/09/2025 at 16:30. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused.
Best regards,