NM
Ntombizodwa M
1 reviews | Active since Jun 2021
30 Jun 2021, 12:05
Unknown credit card
My mom has never asked or received any credit card from ABSA but the bank is claiming that she has and is forced to pay the credit card which she was not aware of.
She was and is still so angry to a point that she's been fighting a losing battle and doesn't get t help from the bank. She had to close all her investments, insurances, savings and move to a new bank.
It pains to see her pay for a card she's not aware of just because she doesn't want to be blacklist.
I'm disappointed with your bank
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Absa's replyOfficial
30 Jun 2021, 13:41Dear Ntombizodwa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Absa's reply30 Jun 2021, 13:41
Official
Dear Ntombizodwa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe