BM
Brenda M
1 reviews | Active since Oct 2014
28 Aug 2021, 08:26
Unknown AVAF installment from ABSA cheque account
On 26th August 2021, a debit order went off my account for a vehicle finance reference number and an amount unknown to me. Now my own vehicle installment says unpaid (I checked from my vehicle finance statement). Can you guys; Absa please reverse (at no cost to me) the unknown vehicle installment and debit the right one from my account please; this is clearly a capturing error from the bank's side. I will not be paying for someone else's car finance.
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Absa's replyOfficial
30 Aug 2021, 09:21Dear Brenda M Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
Absa's reply30 Aug 2021, 09:21
Official
Dear Brenda M Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care