Unkept Service Promise

I opened a new check account in November and I was promised that they would take care of moving all of my debit orders over to the new account and that I would not need to do anything from my side. It has been 2 months and the debit orders are still coming off of my old account which has not funds in it and so the debit orders are bouncing and causing me to have a bad account record and I get penalized in bank fees for the unpaid debits. I am more than upset as I have been with ABSA all my banking life and so I trust that they will keep to their side of contracts. I was told that its a smooth and effortless thing to transfer the debit orders and that I would not have to worry but now as a result I have life and insurance premiums etc that were not paid and I have to struggle now to fix this. Very very unhappy!!