Unjustified Hold On My ITC

<p>My car was written off last year November 2016. I aksed ABSA for a settlement letter on 07/12/2016 and it stated that the settlement amount was R70017.95. My insurance company paid R69831.59 on 12/12/2016. I had a credit shortfall policy with ABSA which did pay out the shortfall on 22/03/2017. ABSA has handed my account over to legal and they put a block on my ITC. Wandile Langa was legal consultant that I was dealing with. I explained to her what happen and i offered to send her the documents proving what happended but she refused to give me her email address so I could send them to her. Last week we went through my statements with her and she also saw that it did not make sense so she said that she would investigate and call me back. Wandile did not keep her promise and I called her phone today nd it was answered by her collegue. He was not listening to me and he said on the phone that she had returned to her desk. I asked if I could speak to her and he placed me on hold then the line cut. I had attempted to phone back minutes later and she did not answer her phone, nor did her collegue. I attempted to call her 6 times but she refuses to take my call. This is unacceptable, I myself work in a private bank and the hold on my ITC has a massive negative effect on my career let alone on my own personal life. I have been patient up until now, I will send an written complaint to ABSA Vehicl Finance and then I will go to the Ombud. Once I go to the Ombud I will also provide the telephone recordings as I was calling her from a recorded line. </p>