Unjustified Double-Debit

I have had an extremely TERRIBLE experience with Absa Activate. I joined on 26 January 2024. I was debited the pro-rata premium for January and the February premium in advance (that is all okay).

Then on 7 February 2024, I am debited two additional premiums (without cause). They have admitted that this was a mistake caused by a new system that they have migrated to (clearly testing a system with our finances! How unprofessional!). I was promised a refund would be processed and would reflect no later than Friday, 9 February.

Today is the 16th of February, and I have been on an endless amount of calls with a number of consultants at ABSA Activate since 8 February and no meaningful progress has been made to refund me.

If I could give 0 stars for their service, I would… the 1 star given here is only because the consultant who has been assisting me (Rachel Modawu) has been patient enough to handle my frustrations and consistently reassure me that she is doing her best (albeit, it has become apparent over my waiting time that her powers do not extend to allow her the privilege to ensure that her fellow colleagues at finance - who should process the payment, are competent enough to make the payment within a reasonable time). In her absence, I would have given Activate by ABSA a non-ranking! No star at all whatsoever!