AN
Alvin N
1 reviews | Active since Feb 2020
29 Nov 2021, 10:32
United Bank take over by Absa
Absa have taken over United Bank. We have a home loan with United bank . The loan was paid but a minimal amount of R1 was left, incase we needed to do improvements. Absa ( HLCAN) cannot and wont tell us what happened to the account 5*** over LOT 1117 Woodview. It was an Investorbond. for R60000 in 1993 for 25 years and commenced on 1 Dec 1993. No one in Absa is able to give us any information on the above Home Loan account.
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Replies (3)AN
Alvin N's updateReviewer Update
01 Dec 2021, 08:54I have received a call . Nothing was resolved. The caller promised to call back. We have no contact numbers to call the contact person. So Absa have not made good on their agreement to resolve this matter. C-***2 Lebohang Mashiane
AN
Alvin N's update01 Dec 2021, 08:54
Reviewer Update
I have received a call . Nothing was resolved. The caller promised to call back. We have no contact numbers to call the contact person. So Absa have not made good on their agreement to resolve this matter. C-***2 Lebohang Mashiane
Absa's replyOfficial
01 Dec 2021, 13:40 Dear Alvin Naidoo
Thank you for your follow up response.
Please note that I called you to get clarity on this matter before it could be logged.
I then sent a follow-up e-mail to your private e-mail address, giving you the turnaround time of the complaint.
Please give us a chance to investigate this matter as it is an old account and will require additional time to investigate.
Once the investigation is complete, contact will be made with the account holder.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for your follow up response.
Please note that I called you to get clarity on this matter before it could be logged.
I then sent a follow-up e-mail to your private e-mail address, giving you the turnaround time of the complaint.
Please give us a chance to investigate this matter as it is an old account and will require additional time to investigate.
Once the investigation is complete, contact will be made with the account holder.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa's reply01 Dec 2021, 13:40
Official
Dear Alvin Naidoo
Thank you for your follow up response.
Please note that I called you to get clarity on this matter before it could be logged.
I then sent a follow-up e-mail to your private e-mail address, giving you the turnaround time of the complaint.
Please give us a chance to investigate this matter as it is an old account and will require additional time to investigate.
Once the investigation is complete, contact will be made with the account holder.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for your follow up response.
Please note that I called you to get clarity on this matter before it could be logged.
I then sent a follow-up e-mail to your private e-mail address, giving you the turnaround time of the complaint.
Please give us a chance to investigate this matter as it is an old account and will require additional time to investigate.
Once the investigation is complete, contact will be made with the account holder.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
AN
Alvin N's updateReviewer Update
01 Dec 2021, 16:48Hi Lebohang.
Please resend the email. i have not received anything. its not even in my junk mail folder.
Regards
Please resend the email. i have not received anything. its not even in my junk mail folder.
Regards
AN
Alvin N's update01 Dec 2021, 16:48
Reviewer Update
Hi Lebohang.
Please resend the email. i have not received anything. its not even in my junk mail folder.
Regards
Please resend the email. i have not received anything. its not even in my junk mail folder.
Regards