Uninformed Staff

I did a credit card application on Monday 05 Oct. I phoned them a few times and each time they said my application is at the ***** Department. So Monday 12 Oct i phoned again and they said I must phone the ***** department the following day to remove the hold on my application. So i did and they explained to me I can go to branch because they will link the credit card to my savings account. I went to the branch and when I came there NO CARD, NO MONEY, NO SERVICE. The staff is very uninformed and they had such a bad attitude. Nobody was willing to help me and I am still without the money that I urgently need. I have been banking with ABSA for almost 2 years and I have never had such a bad experience in my entire life! Very unhappy, and yet nobody has phoned to make a plan, nothing.