Uninformed FICA hold on accounts

Trying to pay for fuel, the card was rejected. I phoned Customer services, and asked why. I was told the problem was FICA. I asked why I was not informed in time. The answer: I'm informing you now, and I had to present the documents to my branch, which I have done some years ago.<br> Meanwhile I cannot pay for the fuel, and I cannot take my vehicle off the garage premises.<br> My branch customer services reply was: we have a department that informs people, I say you have a department that does not inform people, and leaves them standing feeling like a ******** at a garage with a card and a vehicle on hold. I have been an ABSA customer in excess of 20 years, but I'm reconsidering....<br> Thank you Absa, great one!