UNINFORMED CONSULTANTS

At the end of February I phoned Absa to enquire about a Tax Free Savings Account. I already had one which I never used, so I asked the consultant if my current TFSA also qualify for the Digital Bonus Rate or if I should apply for a new TFSA. I was assured by the lady that my current TFSA is qualifying and that it's not necessary to open a new account.

After my interest was paid I see the account doesn't qualify for the Digital Bonus Rate. This makes me very unhappy as I was in the process of applying for a TFSA and after being on the phone for quite some time was assured it's not necessary to open a new account.

Consultants are costing clients money - not acceptable.