Unimpressed with ABSA home insurance

I must emphasize that I am really not impressed with the service we received from ABSA/Digicall regarding our claim.I have been with ABSA insurance for 8 years.The first 1st contractor's damages came to approx. R45 k, he then made us a personal offer of R5k,which I found ridiculous.He said he would get back to me in 48 hrs, no response received from him till date.The 2nd contractor came out to do a quote, but he indicated that he was not interested in this job. The 3rd contractor,we have been waiting for over a week just to get a quotation.He sent out somebody today to look at the cupboards only as he does not do this kind of work. Both our double door fridges were damaged beyond repair. As for the tiles...3 of them were severely cracked by the 1st contractor. The mirror we replaced ourselves, this cost us R950. Is something going to be done about this matter, or do we need to take further steps to get this matter resolved? I also need to stipulate that it is NOT MY RESPONSIBILITY to 'fight' with the contractors in this regard. Personally I am fed up with this with this whole situation.We had visitors over the Easter weekend and I was so embarrassed with the way my house looks.