Unimpressed with ABSA Home Insurance

I filed a report on 7 April at 15:57 pm...and have still not been contacted till this day...I only received an email to say they are not able to get hold of me...well hello...u called the wrong mobile !! The mobile number indicated on this report is to be contacted. I responded to the email with the correct mobile number, and still no response?!!! I find this unacceptable, our house has been a mess for almost 3 months now, I cannot take this anymore!!!! I will NOT recommend ABSA home insurance to anyone!!!! This is no joke, as our claim is just not being dealt with, and the lady from Digicall is giving us so much attitude, and saying that she cannot do anything about it...does not return our calls or even answer back on our emails...we are absolutely fed up!!