UNHELPFUL - DONT CARE - CANT HELP

Sunday morning playing games on my cell phone, ... have one block left to knock off to win the round and advance to another level. I purchase more moves.... The funds R397.91 goes of my account for a purchase at 9.26am but my message from the game says unsuccessful payment method. No credits. <br> <br> I called *** to be told that they can not help me as the transaction has gone through, and I have to prove that I did not get my credits. Does the sad looking rabbit on my phone with failed on top count? No.<br> <br> I asked consultant have I complained and had such a purchase returned ... No never. I have a problem I expect my bank to assist. No such luck.. Having service and satisfaction from your choice of Bank to safeguard your money is a myth. Do we not pay enough bank charges to expect assistance when required.<br> <br> NOT HAPPPY.