Unhelpful call centre agents

Called the number on the back of the credit card as there was a issue of someone deducting money and was not approved, but the first person said i phoned the wrong number and im like this bank is useless as that is what the number is for… so i had to dail another number *** and this call centre agent clearly is not in the mood to work by their attitude… and just said mail *** which to me is the most useless way of assisting a client needing to stop a payment before its fully cleared… this bank surprises me with their low iq employees just because they get their tax returns to employ kids and 30 percenters the banks performance has never been this bad it happened ever since maria ramos and her low iq deals with barclays started… so thanks for the perfect example of “best service”