UNHELPFUL BANKING

We are very disappointed with the service that we received from ABSA regarding a case of ***** that we were the victim of. The following was concluded by the Ombudsman for banking services (SUMMARY OF BANK'S RESPONSE):"The bank submits that the cheque was not honoured and as such the bank did not receive the funds. The funds reflecting as credited was an accounting entry and does not mean the funds are available for use. ABSA bank refer to the internet banking notification which reflects on the page before a payment is finalized. the notification clearly states that "we do not validate the account name to confirm that the account number and name correspond. a credit transfer will be processed according to the account number entered." ; ABSA bank advises the that the complaint herein is liable as it was his duty to seek out the creditor and to ensure that the payment is legitimate. there is no maladministration on the side of the bank. The bank is therefore unable to accede to your request for a refund."