MN
Mogale N
1 reviews | Active since Nov 2017
26 Nov 2017, 12:00
Unhelpful agent
I tried reporting a ********** transaction on my cheque account, but was told by the agent that there’s nothing she could do for me. I was told to go visit the branch. This is the second time a similar situation happens and I went into the branch before to deal with it.
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Replies (1)
Absa's replyOfficial
27 Nov 2017, 10:45Dear Customer
Thank you for bringing this matter to our attention.
Please accept my sincere apology for the manor in which you were treated.
You need to log a formal complaint at the branch as there are some forms that you need to complete as well as an affidavit for the disputed transactions.
Regards
Claudette
Best regards,
Absa's reply27 Nov 2017, 10:45
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please accept my sincere apology for the manor in which you were treated.
You need to log a formal complaint at the branch as there are some forms that you need to complete as well as an affidavit for the disputed transactions.
Regards
Claudette
Best regards,