UNHEARD CUSTOMER

I have emailed Absa about the revaluation of my amount owing as well as the recalculation but up until this date I have received no answer . I asked Absa to check my amount owing on my account as it is impossible to still be owing 97k after paying 67k already and my car when i initially bought it cost 79k minus my deposit . I need assistance to have my account reviewed. I am currently paying my instalment of R700 because it is just a bit more than my court ordered amount I was asked to pay. No one contacted me since my email I sent to Absa in Feb. I cannot understand why no one has the decency to call and speak to me regarding this issue....please see emails below..

I thank you kindly for reinstating my debt review...last thing i need from Absa...My last email was sent 7 days ago requesting my updated details for payment as well as the restructuring of my amount owed as it is really highly impossible to still owe 97k on a car that cost 79k as i already paid 67k. Please can some one at Absa recalculate with the interest rate i was supposed to be on.

Good day, Janine

As per your email dated 25 Jan 2018 Ref ********** 5

We hereby to confirm that account re-instated under debt review as per court order, Please adhere to court order installment to avoid terminations

Feel free to contact us for any further assistance

Ablma4q | Payments and Defaults Debt Review | Customer Operations Tel +27 (86) ********** | Email: ********** Absa, Ground Floor, 9 Lothbury, Auckland Park, Johannesburg 2092

Respect | Integrity | Service | Excellence | Stewardship Helping people achieve their ambitions – in the right way

 Please consider the environment before printing this email

CONFIDENTIAL

> > > > -----Original Message----- > From: Janine Naidoo ********** > Sent: Thu, 25 Jan 2018 21:04:56 +0200 > To: Debt Reveiw Terminations ********** > Subject: Re: [EC: d0f6a23f] > > To whom it may concern: > > Please find details requested below. > > Id number ********** 460080 > Account number ********** 5. > > Kind regards and many thanks > Janine Naidoo (Hendricks) > > > On 25 Jan 2018 10:32, "Debt Reveiw Terminations" ********** > wrote: > > > Dear Janine Naidoo > > > > Please advise Absa bank account number and ID number to review below > > request > > > > Thank you > > > > Regards > > Absa Debt Counselling- Customer Management RBC > > 9 Lothbury Street, Auckland Park 2092 > > Office : (***) > > ABJV305 > > > > > > > > > > > > > > > > -----Original Message----- > > > From: Janine Naidoo ********** > > > Sent: Mon, 8 Jan 2018 13:46:07 +0200 > > > To: ********** > > > Subject: > > > > > > Please below email trail. I need to have this account reviewed. The court > > > order was forwarded to you via Justin Karelse but his been taken off my > > > case it seems. > > > > > > Can someone please assist me. > > > > > > Kind regards > > > Janine Naidoo > > > > > > > > > Please keep this for your reference. Your ticket number is: > > [#ID: d0f6a23f-Kaho-phkn-iFx9-B6QPkVWOPUqs#] > > > > > > >

Thank you kindly...please advise the amount to be paid monthly and also if the account has been recalculated to the terms of the debt review.

Kind regards Janine Naidoo (Hendricks) Hide quoted text

On 19 Feb 2018 11:41, "Debt Reveiw Terminations" ********** wrote: Good day, Janine

As per your email dated 25 Jan 2018 Ref ********** 5

We hereby to confirm that account re-instated under debt review as per court order, Please adhere to court order installment to avoid terminations

Feel free to contact us for any further assistance

Ablma4q | Payments and Defaults Debt Review | Customer Operations Tel +27 (86) ********** | Email: ********** Absa, Ground Floor, 9 Lothbury, Auckland Park, Johannesburg 2092

Respect | Integrity | Service | Excellence | Stewardship Helping people achieve their ambitions – in the right way

 Please consider the environment before printing this email

CONFIDENTIAL

> > > > -----Original Message----- > From: Janine Naidoo ********** > Sent: Thu, 25 Jan 2018 21:04:56 +0200 > To: Debt Reveiw Terminations ********** > Subject: Re: [EC: d0f6a23f] > > To whom it may concern: > > Please find details requested below. > > Id number ********** 460080 > Account number ********** 5. > > Kind regards and many thanks > Janine Naidoo (Hendricks) > > > On 25 Jan 2018 10:32, "Debt Reveiw Terminations" ********** > wrote: > > > Dear Janine Naidoo > > > > Please advise Absa bank account number and ID number to review below > > request > > > > Thank you > > > > Regards > > Absa Debt Counselling- Customer Management RBC > > 9 Lothbury Street, Auckland Park 2092 > > Office : (***) > > ABJV305 > > > > > > > > > > > > > > > > -----Original Message----- > > > From: Janine Naidoo ********** > > > Sent: Mon, 8 Jan 2018 13:46:07 +0200 > > > To: ********** > > > Subject: > > > > > > Please below email trail. I need to have this account reviewed. The court > > > order was forwarded to you via Justin Karelse but his been taken off my > > > case it seems. > > > > > > Can someone please assist me. > > > > > > Kind regards > > > Janine Naidoo > > > > > > > > > Please keep this for your reference. Your ticket number is: > > [#ID: d0f6a23f-Kaho-phkn-iFx9-B6QPkVWOPUqs#] > > > > > > >

Official business reply

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Official business reply

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

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