Unhappy/dissatisfied customer

I am highly disappointed in the service I received from Absa Bank (Greenacres PE) branch. I opened an account on the 4th of March 2024 with a very helpful and friendly consultant Xoliswa Vumenjani. I did the necessary at my workplace to do the salary swop in time and it has been confirmed for end of March. This morning when I wanted to withdraw money, my balance was zero. I went to the bank and Xoliswa helped me again and once again very greatful for her assistance and friendliness. She found that there was a block on my account, however, she showed me I passed AVS. They then requested a copy of my ID and proof of address again. After a while the block was lifted/released all thanks to Xoliswa's speedy assistance. I had to contact my HR who advised that the funds needs to be rejected in order for them to rerun the payment in my account. The TAT for this is 2-3 days. I'm sitting without a cent and due to Absa's negligence I'm without my hard earned salary. I am highly disappointed and can someone senior please get back to me ASAP! Once again - I applaud Xoliswa Vumenjani for her great service.